To our valued customers,

The impact of the COVID-19 situation has become unavoidable and we want to reach out to you and let you know the New York Fries team is doing everything we can to help maintain a safe and comfortable dining experience for our valued guests. We’re sending you this email to share some of the specific actions we’re taking right now to combat and manage the spread of this virus.

Here’s how New York Fries is placing your health and safety at the highest priority:

  1. Reinforcing our already rigorous standards and operating procedures for food safety and personal hygiene.
  2. Working closely with our partners to ensure they are all adhering to heightened protocols.
  3. Continual sanitation of all high-touch surfaces including countertops, pay pads, self-serve condiment areas, trays and tray liners etc…
  4. Maintaining a very responsive communication and monitoring channel with all our NYF locations

We are following the guidance of government and health authorities

In early January, we established a task force to monitor the situation, ensuring that our standards were being strictly adhered to and that we had the right action plans in place. Our approach has been one of swift, measured action. We are closely following the direction of the Public Health Agency of Canada (PHAC) which maintains a low public health risk advisory for Canada at this time. And with restaurants around the Globe, our international locations are being guided by their local governments, along with our support.

Your health and safety will always be our priority!

If you see our team wiping down payment terminals, cash registers and countertops, please know this is an effort to reduce any risk. As the situation evolves, you may see our restaurants implementing new measures to prevent the further spread of COVID-19. We will continue to do everything we can, always with the goal of creating the best guest experience possible and to give you and our teams peace of mind.

New York Fries has always held dear, our loyal customers… you’re like family to us! We will do everything within our power to maintain your trust and loyalty through this challenging time.

With love from the entire New York Fries team